EFEKTIVITAS PELAKSANAAN PELAYANAN ADMINISTRASI KEPADA MASYARAKAT (STUDI KANTOR KELURAHAN BANDARA KECAMATAN SUNGAI PINANG KOTA SAMARINDA)

Rachmat Hidayat

Abstract


The Effectiveness of Service of the Administrative services to the public (Study : at the offices of Kelurahan Bandara Kecamatan  Sungai Pinang of Samarinda City). Under the guidance of dr. Marjoni Rachman, as mentor 1 and Mr Drs, H. Maskan, M. Si, as mentor II.

Kelurahan Bandara Kecamatan Sungai Pinang as the area device carrying out the tasks of the ministry that includes 4 (four) field which consists of the Government, the field of development and areas of society. Public Services are the focus of the study discipline of public administration in Indonesia is still a problem that need to gain attention and a comprehensive solution where the various demands of public services as a sign of community daily dissatisfaction. Services is one of the cornerstones of the efforts of the customer satisfaction and is a necessity which it must be optimized either by individual or organization that provides services.

the purpose of this study was to determine and analyze the work ability  well as an inhibiting factor and supporting factors.

The results showed that the quality of work discipline government officials sufficient is able to provide effective services to the community, so that every community who need services can be easily serviced. The process of services in general are in accordance with the expectations of society, But sometimes  the service still lacking because of factors which are not unexpected. The sense of justice  given by Kelurahan Bandara undifferentiated over status and economic level, but who apply first will be the first to be served.


Keywords


The Effectiveness, Administration Services

Full Text:

DOC DOC

References


Achmat Batinggi. 1999. Manajerial Pelayanan Umum. Jakarta: Universitas Terbuka.

Agus Dwiyanto. 2006. Mewujudkan Good Governace Melayani Publik. Yogyakarta: UGM Press.

Basrowi dan Suwandi. 2008. Memahami Penelitian Kualitatif. Jakarta: Rineka Cipta.

Dwiyanto, Agus. 2001. Reformasi Birokrasi Publik di Indonesia. Yogyakarta. Gajah Mada

Hardiyabsyah. 2011. Kualitas Pelayanan Publik Konsep, Dimensi, Indikator, dan Implementasinya. Yogyakarta: Gava Media.

J.S. Badudu, Sutan Mohammad Zain, Kamus Umum Bahasa Indonesia, (Jakarta: Pustaka Sinar Harapan, 2001).

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pelayanan Publik

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2004 tentang Pelayanan Publik

Kurniawan, Agung. 2005. Transformasi Pelayanan Publik. Yogyakarta: Pembaruan.

Maleong, Lexi J. Metodologi Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya. 2000.

Milles, Matthew B & A. Michael Huberman. 2007. Analisis Data Kualitatif, Jakarta: Universitas Indonesia IV-Press.

Moekijat. Kamus Kepegawaian. Bandung, 1984.

Pasolong, Harbani. 2008. Teori Administrasi Negara. Penerbit Alfabet, Bandung.

P. Siagian, Sondang. 2003. Filsafat Administrasi. Bumi Aksara, Jakarta.

Rose, Adhitya D. 2011. Studi Tentang Pelaksanaan Tugas Dan Fungsi Di Kecamatan Sungai Pinang Kota Samarinda.

Silalahi, Ulbert. 2003. Studi Tentang Ilmu Administrasi, Konsep, Teori, dan Dimensi, Sinar Baru Algensindo. Bandung.

Sinambela, Dr. Lijan Poltak, M.M., M.Pd., dkk. 2008. Reformasi Pelayanan Publik Teori, Kebijakan, dan Implementasi. 2008. PT. Bumi Aksara, Jakarta.

Widjaya, A. W. 2002. Pemerintah Desa dan Administrasi Desa Menurut Undang-Undang Nomor 5 Tahun 1979 (Sebuah Tinjauwan). Jakarta: PT. Raja Grafindo Persada.

Yenny dan Peter Salim. Kamus Bahasa Indonesia Kontemporer, Sinar Grafika, Jakarta. 1991.

.


Refbacks

  • There are currently no refbacks.