Analysis of the Impact of Digitalization of the Immigration Career Development System (SISBINKAR) on Job Satisfaction and Strengthening the Meritocracy System at the Class I Border Control Immigration Office of Samarinda

Abstract

Bureaucratic reform in Indonesia places a meritocratic system as a key pillar for realizing a professional and integrity driven Government Employees (ASN). In this context, digital transformation through the Human Resources Management Information System (HRIS) has become a strategic instrument. The Directorate General of Immigration has implemented a Career Development System (SISBINKAR) as a centralized database to support employee competency development and career management. This study aims to analyze in depth the impact of the use of the SISBINKAR application on employee job satisfaction and the strengthening of the meritocratic system through a qualitative case study approach at the Class I Border Control Immigration Office of Samarinda. Using a combined theoretical framework of Herzberg's Two-Factor Theory and Hackman & Oldham's Job Characteristics Model (JCM), this study explores employee perceptions and experiences. The research methodology involved in depth interviews, observation, and document analysis. The results indicate that the implementation of SISBINKAR presents dual potential, on the one hand, the application has the potential to be a catalyst for transparent and merit-based career management, which in turn can improve intrinsic motivation and job satisfaction. On the other hand, if not supported by organizational culture, leadership commitment, and an optimal user experience, SISBINKAR risks becoming an administrative formality that can actually decrease satisfaction through hygiene factors. This study reveals the crucial role of implementation fidelity in bridging the gap between technological potential and desired organizational outcomes, and confirms that the success of digital systems in HR reform is determined more by socio-organizational factors than simply technological sophistication.