Strategic Leadership and Management Practices in Improving Organizational Performance: A Qualitative Study at the Immigration Office Class I TPI Samarinda

Abstract

This study aims to deeply analyze strategic leadership and management practices in improving organizational performance at the Class I Immigration Office TPI Samarinda. The research is grounded in the need for bureaucratic reform and optimization of public service delivery within Indonesia’s immigration sector. This qualitative research employed a case study approach involving in-depth interviews with eight key informants, including structural officials, operational employees, and external stakeholders. Data were analyzed thematically using the Miles and Huberman (2020) model through reduction, presentation, and conclusion drawing. The findings reveal that strategic leadership in the Samarinda Immigration Office emphasizes service vision, employee empowerment, digital innovation, and integrity reinforcement. Effective management practices include strengthening internal communication, implementing measurable performance indicators, and enhancing cross-departmental collaboration. These strategies have improved public satisfaction, reduced service time, and strengthened an adaptive work culture. The study contributes theoretically to the development of strategic leadership models in the public sector and provides practical implications for human resource optimization in government institutions