PENGARUH PELAYANAN TERHADAP KEPUASAN PENGGUNA METER PRABAYAR PADA PT. PLN ( PERSERO ) AREA SAMARINDA DI SAMARINDA

Mochamd Ali Baktiar

Abstract


The development of information technology influence on the increase in the needs and desires of modern society would be a service that is able to provide the ease, speed, and convenience in the transaction, PT.PLN addressing these demands. (Persero) Area Samarinda develop an information technology-based service product called Prepaid Electricity . Prepaid system is a new service system concept for PT PLN (Persero). Prepaid system of choice PT PLN (Persero) because of the many benefits to be had by the customer or by PT.PLN own.

As for the objectives of this research are: 1) To determine the relationship between variables Direct Evidence, reliability, responsiveness, assurance and empathy towards user satisfaction prepaid meters; 2) To determine the effect either simultaneously or partial prepayment meter users' satisfaction factor PT PLN (Persero) Area Samarinda.

Keywords


Customer Satisfaction

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References


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DOI: https://doi.org/10.31293/jma.v4i1.1124

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