EFEKTIVITAS PENGGUNAAN E-SAMSAT SEBAGAI MEDIA PELAYANAN INFORMASI MASYARAKAT DI KOTA SAMARINDA

Abstract

ABSTRACT

Namira Nur Syifa Azzahra, 2022: The effectiveness of using e-samsat as a medium for public information services in the city of Samarinda. Under the guidance of Mrs. Eka Yudhyani as supervisor 1 and Mrs. Rina Masithoh as supervisor II.

The aims of this research are: 1). To describe the effectiveness of service procedures in the use of E-samsat as a medium of information services for the community in the city of Samarinda. 2). To describe the effectiveness of the completion time in the use of E-samsat as a medium of information services for the community in the city of Samarinda. 3). To describe the effectiveness of service costs in the use of E-samsat as a medium of information services for the community in the city of Samarinda. 4). To describe the effectiveness of service products in the use of E-samsat as a medium of information services for the community in the city of Samarinda. 5). To describe the effectiveness of facilities and infrastructure in the use of E-samsat as a medium of information services for the community in the city of Samarinda. 6). To describe the effectiveness of the competence of service providers in the use of E-samsat as a medium of information services for the community in the city of Samarinda.

This type of research uses quantitative research. The sample in this study was 90 people using e-samsat service using a convinence sampling technique. The data collection technique used is a questionnaire. The data analysis technique used descriptive statistical analysis, validity and reliability tests.

The results showed that the use of e-samsat as an information service medium was felt to be effective for the community in terms of service procedures, completion time, service costs, service products, facilities and infrastructure as well as the competence of service providers.