ANALISIS PENERAPAN ANTRIAN MODEL SINGLE CHANNEL QUEUING SYSTEM (M/M/1) PADA UNIT OPERASIONAL JEMBATAN TIMBANG (Studi Pada Unit Pelaksanaan Penimbangan Kendaraan Bermotor / UPPKB Balikpapan)

Abstract

This study aims to analyze the performance of the queuing system and determine the queuing model used at the weighbridge operational unit or the Balikpapan motorized vehicle weighing unit (UPPKB). The queuing model at the weighbridge operational unit is the single channel queuing system (M/M/1) model. This research uses a descriptive research type, with data collection techniques using observation (observation) and library research (Library Research). The analysis process uses the POM-QM software for Windows version 5.2 with the waiting lines module. The population of this study is the service provided by the implementing unit for weighing motorized vehicles in Balikpapan to users of freight vehicles. The sample was determined based on purposive random sampling, where the sample in this study were goods transport vehicles that were inspected and recorded at the Balikpapan weighbridge operational unit for 5 days starting at 10.00-11.00 WITA.

         The results showed that the queuing system model at the weighbridge operational unit is currently effective in providing services because the actual time for vehicle service is lower than the standard service time set by the weighbridge operational unit or the Balikpapan motorized vehicle weighing unit (UPPKB), which is the maximum time 10 minutes of data collection services and 15 minutes of violation services.