PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL PADA PT BPD KALTIM KALTARA

Abstract

The realization of good quality for the company is very dependent on managerial performance in carrying out management functions, namely making plans, organizing, directing and solving problems. The tools that managers can use in carrying out these functions are: total quality management. Total quality management is really needed to improve managerial performance. This research aims to determine and analyze the influence of customer focus, long-term commitment, education and training, partial and simultaneous teamwork on managerial performance at PT BPD Kaltim Kaltara.

This research was conducted only on employees of PT BPD Kaltim Kaltara Samarinda. The sample taken was 72 respondents using the purposive sampling method. Data collection techniques use field research and library research. Data collection by distributing questionnaires with a Likert scale to measure each indicator. The analytical tool in this research uses multiple linear regression analysis.

The research results show that 1) Focus Customers have a significant influence on managerial performance at PT BPD Kaltim Kaltara. 2) Long-term commitment has a significant effect on managerial performance at PT BPD Kaltim Kaltara. 3) Education and training have a significant effect on managerial performance at PT BPD Kaltim Kaltara. 4) Teamwork has a significant effect on managerial performance at PT BPD Kaltim Kaltara. 5) Focus on customers, long-term commitment, education and training, teamwork simultaneously have a significant effect on managerial performance at PT BPD Kaltim Kaltara because This approach integrates all Bank organizational functions in a continuous effort to improve the quality of products, services and processes.