EVALUASI EFEKTIVITAS PELAKSANAAN PENYEGARAN AUDIT MUTU INTERNAL DALAM MENINGKATKAN KUALITAS AUDITOR DAN PENJAMINAN MUTU PERGURUAN TINGGI

Abstract

Internal Quality Audit (IQA) refreshment training plays a pivotal role in maintaining the objectivity, competence, and perceptual alignment of internal auditors within higher education quality assurance frameworks. This study evaluates the execution of an IQA refresher program utilizing a quantitative descriptive evaluative design supplemented by qualitative feedback analysis. A total of 24 respondents comprising auditors, auditees, and Quality Assurance Unit (UPMF) representatives across six faculties participated in the study. The evaluation assessed 13 operational parameters categorized into three primary dimensions: Material & Substance, Speaker Competence, and Event Organization & Facilities. The findings demonstrate a high overall satisfaction index, with 91.67% of participants expressing overall satisfaction. The Material & Substance dimension achieved the highest rating, driven by material clarity and future operational utility. Speaker Competence was rated highly, lighting minor operational bottlenecks in schedule management and media utilization. Crucially, 95.65% of respondents demanded dedicated alignment sessions for the e-SPMI digital platform. Qualitative feedback emphasizes the necessity for structured workshops on audit finding formulation (Evidence, Condition, Criteria, Cause, Effect) and tiered refresher programs. Integrating digital system synchronization with continuous auditor competency development is essential for sustaining institutional quality culture.