The Effect of Service Facilities and Digital Service Availability and Professionalism on Employee Performance with Job Satisfaction as an Intervening Variable at Muara Wahau District Office

Abstract

Employee performance is the ability of employees to do a certain skill. High performance is a reflection of the achievement of organizational goals effectively and efficiently. To optimize performance, Job Satisfaction (Z) is needed. This study aims to empirically analyze how Service Facilities (X1), Digital Service Availability (X2), and Professionalism (X3) affect Employee Performance (Y), both directly and indirectly through Job Satisfaction (Z). The method used is quantitative research with a causal approach, using a population of 27 employees at the Muara Wahau District Office. Data analysis uses Path Analysis with the Sobel Test for mediation.
The research results indicate that:
Service Facilities have no significant effect on Job Satisfaction (Z) and Employee Performance (Y) directly. Digital Service Availability and Professionalism have a significant effect on Job Satisfaction (Z). Job Satisfaction (Z), Digital Service Availability (X2), and Professionalism (X3) have a significant effect on Employee Performance (Y) directly.Job Satisfaction (Z) is proven not to mediate the effect of Service Facilities (X1) on Employee Performance (Y). Job Satisfaction (Z) is proven to significantly mediate the effect of Digital Service Availability (X2) and Professionalism (X3) on Employee Performance (Y)