ANALISIS PELAYANAN PRIMA PADA KANTOR PT.PLN (PERSERO) MELAK KABUPATEN KUTAI BARAT

Abstract

This research was conducted with the aim of knowing the application of excellent
service at the Office of PT. PLN (Persero) Melak, West Kutai Regency in implementing
excellent service standards and processes. This research itself is a qualitative descriptive
type. The focus of this research is attitude (Attitude), ability (Ability), attention (Attention),
action (Action), and responsibility (Accountability) in the Office of PT. PLN (Persero)
Melak West Kutai Regency.
Based on the results of research, and discussion of the application of excellent
service in the Office of PT. PLN (Persero) Melak West Kutai Regency is good. Based on
the attitudes, abilities, attention, actions, and responsibilities carried out by the employees
of the PT. PLN (Persero) Melak West Kutai Regency can be seen that it has been carried
out optimally. However, there are still indicators that are considered not optimal, such as
delays in employee response in serving the community who provide services through social
media and inadequate parking lots, especially parking for four-wheeled vehicles.