ANALISIS SISTEM ANTRIAN PADA BAGIAN TELLER DI BANKALTIM KANTOR CABANG PEMBANTU KOMPLEK PASAR SUNGAI DAMA SAMARINDA

Abstract

Part Teller is a position in an activity Foremost Bank, because tellers who deal directly with customers. A teller function is to provide banking services to clients or potential clients.             Based on the above, the activities of service to consumers/ customers using the facilities available at the teller at the bank is still not efficient, judging from the number of queues waiting to be served by a teller. So that research must be done to these services in terms of time, to be more efficient.                    The results of the study explained on the 3rd of August, capable of serving 12 customers, customer 0.3500 per hour, the average amount of time waiting in queues 1 minute 16 seconds, the average waiting time in the system of 6 minutes 15 seconds and the level of potential use of the facility 83, 33%. On 4 August only able to serve 17 customers per hour, the average customer queuing customer 0.2512 per hour, the average amount of time waiting in queues 1 minute 8detik, the average waiting time in the system 4 minutes 7 seconds and the level of potential use facilities 88.23%. On 5 August, only able to serve 17 customers per hour, the average customer queuing customer 0.1680 per hour, the average amount of time waiting in the queue 52 seconds, the average waiting time in the system 4 minutes 3 seconds and the level of the potential use of facilities 82 , 35%. On 6 August only able to serve 15 customers per hour, the average customer queuing customer 0.1532 per hour, the average amount of time waiting in the queue 57 seconds, the average waiting time in the system 4 minutes 8 seconds and the level of the potential use of facilities 80,00%. On 7 August only able to serve 12 customers per hour, the average customer queuing customer 0.2512 per hour, the average amount of time waiting in queues 1 minute 8 seconds, the average waiting time in the system 4 minutes 8 seconds and the rate of potential 88.23% facility. The findings of this study support the hypothesis.