Pengaruh Meaningful Work terhadap Workplace Deviance Behavior Karyawan Housekeeping Hotel X di Bogor

Anastasha Stefanie, Yusak Novanto

Abstract


Penting bagi industri perhotelan di daerah Bogor sebagai daerah pariwisata untuk menyediakan kualitas kamar yang baik, dan hal ini merupakan tanggung jawab utama karyawan dalam departemen housekeeping. Mereka juga diharapkan untuk melakukannya dengan moral yang tinggi, namun terdapat karyawan housekeeping Hotel X di Bogor yang melakukan berbagai perilaku yang tidak sejalan dengan peraturan perusahaan, yang mengacu pada workplace deviance behavior. Salah satu faktor yang diyakini dapat meminimalisir workplace deviance behavior adalah meaningful work. Permasalahannya adalah terdapat beberapa karyawan housekeeping di Hotel X yang mempersepsikan diri bahwa mereka mempunyai tingkat meaningful work yang tinggi, namun ternyata mereka masih saja menampilkan workplace deviance behavior. Studi ini bertujuan untuk melihat apakah terdapat pengaruh yang signifikan dari meaningful work terhadap workplace deviance behavior karyawan housekeeping Hotel X di Bogor. Metode penelitian yang digunakan adalah quantitative correlational dengan desain penelitian cross-sectional non-experimental. Hasil yang diperoleh dari 45 karyawan housekeeping menggunakan alat ukur Work as Meaning Inventory dan Workplace Deviance, menunjukkan meaningful work tidak memberikan pengaruh yang signifikan terhadap workplace deviance behavior. Namun ditemukan mereka yang berada pada rentang usia 46 tahun sampai dengan di atas 61 tahun mempunyai tingkat meaningful work yang lebih tinggi, dibandingkan dengan mereka yang berada pada rentang-rentang usia di bawahnya.


Full Text:

PDF

References


Aguilar-Escobar, V., Garrido-Vega, P., Majado-Márquez, J., & Camuñez-Ruiz, J.A. (2021). Hotel Room Cleaning: Time Study and Analysis of Influential Variables in a Spanish Hotel. Journal of Industrial Engineering and Management, 14(3), 645-660. https://doi.org/10.3926/jiem.3441.

Agwa, A. M. F. (2018). Workplace Deviance Behaviors. In S. D., Goker (Eds.), Leadership (pp. 25-38). IntechOpen. http://dx.doi.org/10.5772/intechopen.75941.

Ahmad, A. & Omar, Z. (2014). Reducing Deviant Behavior through Workplace Spirituality and Job Satisfaction. Asian Social Science, 10(19), 107-110. http://dx.doi.org/10.5539/ass.v10n19p107.

Allan, B. A., Duffy, R. D., & Douglass, R. (2015). Meaning in Life and Work: A Developmental Perspective. The Journal of Positive Psychology, 10(4), 323-331. https://doi.org/10.1080/17439760.2014.950180.

Alfian, A., Giovani, Y. M., Wibisono, J., Angiyatna, D., Natanael, J., & Sinambela, F. C. (2021). Pengaruh Work Meaning terhadap Work Engagement pada Karyawan Perusahaan PT. Haka Tjaya Utama. Indonesian Journal of Management Science and Business, 11(1), 9-17. https://doi.org/10.32528/jsmbi.v11i1.3779.

Alias, M., & Rasdi, R. M. (2015). Organizational Predictors of Workplace Deviance Among Support Staff. Procedia - Social and Behavioral Sciences, 172, 126-133. Retrieved from: https://10.1016/j.sbspro.2015.01.345.

Andrade, M. S., Miller, D., & Westover, J. H. (2021). Job Satisfaction Factors for Housekeepers in the Hotel Industry: A Global Comparative Analysis. International Hospitality Review, 35(1), 90-108. https://doi.org/10.1108/IHR-06-2020-0018.

Arikunto, S. (2010). Prosedur Penelitian Suatu Pendekatan Praktek (7th ed.). Rineka Cipta.

Arkan, Ö., & Acar, F. P. (2020). Understanding Organizational Deviance: An Interactive Model of Perceived Job Characteristics and Personality. ODTÜ Gelişme Dergisi, 47(1), 1-28. Retrieved from: https://hdl.handle.net/11511/58103 (ISSN: 1010-9935).

Bennett, R. J., & Robinson, S. L. (2000). Development of a Measure of Workplace Deviance. Journal of Applied Psychology, 85(3), 349-360. https://doi.org/10.1037/0021-9010.85.3.349.

Bennett, R. J., & Marasi, S. (2016). Workplace Deviance. Encyclopedia of Mental Health, 4(2), 382-286. https://doi.org/10.1016/B978-0-12-397045-9.00225-1.

Bogorkota.bps.go.id (2023). Jumlah Hotel Menurut Kategori dan Kecamatan di Kota Bogor 2022. Badan Pusat Statistik Kota Bogor. Diakses 30 Agustus 2023 dari https://bogorkota.bps.go.id/pressrelease.html?Brs_sort=judul_ind.desc.

Budiaji, W. (2013). Skala Pengukuran dan Jumlah Respon Skala Likert. Jurnal Ilmu Pertanian dan Perikanan, 2(2), 127-133. Retrieved from: http://umbidharma.org/jipp (ISSN: 2302-6308).

Budiman, B., Ardianty, S., Wigati, I., Baharudin, B., & Aziz, S. F. A. (2022). Workplace Deviant Behavior of Healthcare Workers in Islamic Hospital. Psikis: Jurnal Psikologi Islami, 8(2), 263-276. https://doi.org/10.19109/psikis.v8i2.13674.

Burbano, V., Folke, O., Meier, S., Johanna, R. (2022). The Gender Gap in Meaningful Work: Explanations and Implications. Centre for Economic Policy Research. Retrieved from: https://cepr.org/publications/dp17634.

Chernyak-Hai, L., Kim, S., & Tziener, A. (2018). Gender Profiles of Workplace Individual and Organizational Deviance. Revista de Psicologia del Trabajo y de las Organizaciones, 34(1), 46-55. https://doi.org/10.5093/jwop2018a6.

Emilisa, N., Putra, D. P., & Yudhaputri, E. A. (2018). Perceived External Prestige, Deviant Workplace Behavior, dan Job Satisfaction pada Karyawan Industri Otomotif di Jakarta. Jurnal Manajemen dan Pemasaran Jasa, 11(2), 247-262. http://dx.doi.org/10.25105/jmpj.v11i2.2959.

Eschleman, K. J., Bowling, N. A., & La Huis, D. (2014). The Moderating Effects of Personality on the Relationship Between Change in Work Stressors and Change in Counterproductive Work Behaviors. Journal of Occupational Health Psychology, 88(4), 656-678. https://doi.org/10.1111/joop.12090.

Fairlie, P. (2013). Age and Generational Differences in Work Psychology: Facts, Fictions, and Meaningful Work. In J. Field, R. J. Burke, & C. L. Cooper (Eds.), The SAGE Handbook of Aging, Work and Society (pp. 186-208). Sage Publications. https://doi.org/10.13140/2.1.3711.2968.

Fatima, A., Iqbal, M. Z., & Imran, R. (2013). Organizational Commitment and Counterproductive Work Behavior: Role of Employee Empowerment. Lecture Notes in Electrical Engineering, 185, 665-666. https://doi.org/10.1007/978-1-4471-4600-1.

Fauziyah, I. Stanislaus, S., & Maburi, M. I. (2014). Konformitas Mahasiswa Kos Baru (Studi Komparasi Mahasiswa Baru dan Mahasiswa Lama di Lingkungan UNNES). Journal of Social and Industrial Psychology, 3(1), 20-26. Retrieved from: https://journal.unnes.ac.id/sju/index.php/sip/article/view/3711 (ISSN: 2252-6838).

Goss-Sampson, A. M. (2020). Statistical Analysis in JASP: A Guide for Students. Author. Retrieved from: http://jaspstats.org/jasp-materials/.

Gravetter, F. J., & Forzano, L. B. (2016). Research Methods for the Behavioral Sciences (5th ed.). Wadsworth Cengage Learning.

Hatice, N. K., & Mine, A. F. (2016). The Effect of the Meaningfulness of Work on Job Satisfaction, Job Stress and Intention to Leave. Global Journal of Business, Economics and Management, 6(2), 61-69. https://doi.org/10.18844/gjbem.v6i2.1370.

Indonesia.tripcanvas.co (2022). 31 Tempat Wisata di Sekitar Bogor & Puncak Paling Hits dan Instagramable. Trip Canvas. Diakses 30 Agustus 2023 dari https://indonesia.tripcanvas.co/id/bogor/tempat-wisata-bogor-puncak/.

Iqbal, Q., & Hassan, S. H. (2016). Role of Workplace Spirituality: Personality Traits and Counterproductive Workplace Behaviors in the Banking Sector. International Journal of Management, Accounting and Economics, 3(12), 806-821. Retrieved from: https://dorl.net/dor/20.1001.1.23832126.2016.3.12.5.1.

Jabar.bps.go.id (2023). Jumlah Kunjungan Wisatawan Ke Objek Wisata 2018-2021. Badan Pusat Statistik Provinsi Jawa Barat. Diakses 30 Agustus 2023 dari https://jabar.bps.go.id/indicator/16/220/1/jumlah-kunjungan-wisatawan-ke-objek-wisata.html.

Jelinek, R., & Ahearne, M. (2010). Be Careful What You Look For: The Effect of Trait Competitiveness and Long Hours on Salesperson Deviance and Whether Meaningfulness of Work Matters. Journal of Marketing Theory and Practice, 18(4), 303-321. https://doi.org/10.2753/MTP1069-6679180401.

Joy, M. M., & Balu, V. G. (2016). The Impact of Perceived Organizational Support on Counterproductive Work Behaviors - An Empirical Study in Indian Information Technology Sector. International Journal of Commerce, Business and Management, 5(4), 58-63. Retrieved from: https://www.researchgate.net/publication/313529873_The_Impact_of_Perceived_Organizational_Support_On_Counterproductive_Work_Behaviors_-_an_Empirical_Study_in_Indian_Information_Technology_Sector (ISSN: 2319-2828).

Kominfo.go.id (2023). Komitmen Pemerintah Wujudkan Bonus Demografi yang Berkualitas. Diakses 24 Oktober 2023 dari https://www.kominfo.go.id/content/detail/27423/komitmen-pemerintah-wujudkan-bonus-demografi-yang-berkualitas/0/berita.

Lona, C-A. (2023). Understanding a Changing Older Workforce: An Examination of Workers Ages 40-Plus. American Association of Retired Persons Research, https://doi.org/10.26419/res.00554.001.

Long, E., & Christian, M. S. (2015). Mindfulness Buffers Retaliatory Responses to Injustice: A Regulatory Approach. Journal of Applied Psychology, 100(5), 1409-1422. https://doi.org/10.1037/apl0000019.

Lucas, K., Manikas, A., & Mattingly, E. (2017). Engaging and Misbehaving: How Dignity Affects Employee Work Behaviors. Organization Studies, 38(11), 1505-1527. https://doi.org/10.1177/0170840616677634.

Novanto, Y., Handoyo, S., & Setiawan, J. (2022). The Role of Religiosity, Self-Efficacy, Social Support, and Perceived Organizational Support on the Life Satisfaction of Christian Theological Seminary Lecturers in East Java: The Meaning of Work as a Mediator. Journal of Educational, Health, and Community Psychology, 9(1), 227-265. https://doi.org/10.24854/jpu189.

Nurcahyo, B., & Riskayanto. (2018). Analisis Dampak Penciptaan Brand Image dan Aktifitas Word of Mouth (WOM) pada Penguatan Keputusan Pembelian Produk Fashion. Jurnal Nusamba, 3(1), 14-29. https://doi.org/10.29407/nusamba.v3i1.12026.

Puspita, A., & Zakiy, M. (2020). Aspek Keadilan Organisasi dan Deviant Workplace Behavior Karyawan. EQUILIBRIUM: Jurnal Ekonomi Syariah, 8(1), 41-62. Retrieved from: http://journal.iainkudus.ac.id/index.php/equilibrium (ISSN: 2355-0228).

Putri, E. D. H., & Wicaksono, F. (2015). Peranan Housekeeping Dalam Meningkatkan Kenyamanan Tamu Di The Sahid Rich Yogyakarta. Jurnal Khasanah Ilmu, 6(2), 46-55. Retrieved from: https://ejournal.bsi.ac.id/ejurnal/index.php/khasanah/issue/view/66 (ISSN: 2655-5433).

Radzali, F. M., Ahmad, A., & Omar, Z. (2013). Workload, Job Stress, Family-To-Work Conflict and Deviant Workplace Behavior. International Journal of Academic Research in Business and Social Sciences, 3(12), 109-115. http://dx.doi.org/10.6007/IJARBSS/v3-i12/417.

Robbins, S. P., & Judge, T. (2022). Organizational Behavior (19th ed.). Pearson Education Limited.

Rosso, B. D., Dekas, K. H., & Wrześniewski, A. (2010). On the Meaning of Work: A Theoretical Integration and Review. Research in Organizational Behavior, 30, 91-127. https://doi.org/10.1016/j.riob.2010.09.001.

Santrock, J. W. (2012). Life-Span Development: Perkembangan Masa Hidup (13th ed.). Penerbit Erlangga.

Sirbu, A-A., Dorobantu, I. E., Oprea, B., & Ion, A. (2023). Meaningful Work and Counterproductive Work Behaviors: A Serial Mediation. Psihologia Resurselor Umane, 21, 41-52. http://dx.doi.org/10.24837/pru.v21i1.520.

Spector, P. E. (2017). Industrial and Organizational Psychology: Research and Practice (7th ed.). Wiley.

Steger, M. (2016). Creating Meaning and Purpose at Work. In L. G. Oades & A. D. Fave (Eds.), The Wiley Blackwell Handbook of the Psychology of Positivity and Strengths-Based Approaches at Work (pp. 60-81). John Wiley & Sons. https://doi.org/10.1002/9781118977620.ch5.

Steger, M. F., Dik, B. J., & Duffy, R. D. (2012). Measuring Meaningful Work: The Work as Meaning Inventory (WAMI). Journal of Career Assessment, 20(3), 322-337. https://doi.org/10.1177/1069072711436160.

Sulistiawan, J., Ekowati, D., & Alfirdaus, Z. (2020). The Antecedents of Salesperson Deviant Behavior: The Role of Work Meaningfulness. Problems and Perspectives in Management, 18(1), 254-262. https://doi.org/10.21511/ppm.18(1).2020.22.

Tomar, J. S., Khandelwal, R., & Jain, R. (2020). Role of Employee Engagement in Reducing Workplace Deviance. In N. Sharma (Eds.), Analyzing Workplace Deviance in Modern Organizations (pp. 229-269). Business Science Reference. https://doi.org/10.4018/978-1-5225-9996-8.ch012.

Tu, Y-T., Sulistiawan, J., Ekowati, D., & Rizaldy, H. (2022). Work-Family Conflict and Salespeople Deviant Behavior: The Mediating Role of Job Stress. Heliyon, 8(10), 1-8. https://doi.org/10.1016/j.heliyon.2022.e10881.

Veronica, C., & Moerkardjono, S. R. (2019). Meaningful Work dan Komitmen terhadap Organisasi pada Dosen. Jurnal Ilmu Perilaku, 3(2), 82-91. https://doi.org/10.25077/jip.3.2.82-94.2019.

Whittington, J. L., Meskelis, S., Asare, E., & Beldona, S. (2017). Enhancing Employee Engagement: An Evidence-Based Approach (1st ed.). Palgrave-Macmillan.

Widiastini, N. M. A. & Andiani, N. D. A. (2019). Peluang Kerja Perempuan Lulusan Sekolah Menengah Kejuruan Perhotelan di Bali. Jurnal Kajian Bali, 9(2), 1-12. https://doi.org/10.24843/JKB.2019.v09.i02.p02.

Wiroko, E. P. (2021). Meaningful Work and Organizational Citizenship Behavior Among Lecturers: The Mediating Role of Work Passion. International Journal of Research in Counseling and Education, 5(2), 215-223. https://doi.org/10.24036/00450za0002.

Dutton, J. E., Debebe, G., & Wrzesniewski, A. (2016). Being Valued and Devalued at Work: A Social Valuing Perspective. In B. A. Bechky & K. D. Elsbach (Eds.), Qualitative Organizational Research: Best Papers from the Davis Conference on Qualitative Research (pp. 9-51). Information Age Publishing. Retrieved from: https://psycnet.apa.org/record/2016-25892-002.

Yuliamir, H., Priyanto, E., Rahayu, E., Yulianto, H., & Palupiningtyas, D. (2022). Kepuasan Kerja Karyawan House Keeping Departement Hotel Alexander Tegal: Ditinjau dari Aspek Komunikasi Budaya Organisasi dan Insentif. Jurnal Manajemen Perhotelan dan Pariwisata, 5(1), 1-10. https://doi.org/10.23887/jmpp.v5i1.45279.

Yunus, O., Khalid, K., & Nordin, S. (2012). A Personality Trait and Workplace Deviant Behaviors. Elixir Human Resource Management, 47, 678-683. https://doi.org/10.9734/AJEBA/2022/v22i230545.




DOI: https://doi.org/10.31293/mv.v7i1.7645

Refbacks

  • There are currently no refbacks.


 

INDEXED BY :

 Motiva Jurnal Psikologi terbit 2 (dua) kali setahun pada bulan Mei dan November. Redaksi Jurnal dan Sekretariat Fakultas Psikologi Universitas 17 Agustus 1945 Samarinda Jl. Ir. H. Juanda No.80 Samarinda 75124. Email: motivajurnalpsikologi@gmail.com. Cc: 081239553012

 


Creative Commons License
Motiva: Jurnal Psikologi is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.